How do I request an appointment?

To request an appointment, please fill out the online consultation form. A nonrefundable deposit will be required at the time of booking to secure your appointment.

How do I Send my deposit?

Once your appointment date is set, I will send you the instructions on how to send the deposit. Please submit your nonrefundable deposit as soon as possible to secure the appointment. Appointments cannot be held without a nonrefundable deposit.

When is the deposit due?

The nonrefundable deposit is due at the time of booking to secure the appointment. Appointments cannot be held without a nonrefundable deposit.

Does the deposit go towards the cost of the tattoo?

The nonrefundable deposit will go towards the final cost of the tattoo at the final appointment, as long as no appointments are missed, cancelled, or rescheduled on short notice.

Are deposits refundable?

Deposits are nonrefundable and nontransferable, but will go towards the final cost of the tattoo as long as no appointments are missed or cancelled. If you need to reschedule your appointment, there will be no additional deposit required if you contact me at least 72 hours prior to your appointment time and you have not previously rescheduled the project multiple times. If you miss your appointment, cancel, ask to reschedule on short notice or repeatedly reschedule your appointment, you will greatly inconvenience your artist and you will forfeit your nonrefundable deposit. I respect and value your time, and I ask that you do the same for mine.

Will I be able to reschedule my appointment if something comes up?

As long as you reach out at least 72 hours prior to the appointment, I will accommodate up to one rescheduling requests. Second and subsequent requests to reschedule your project will be considered solely at my discretion and may require an additional deposit. Rates are subject to change upon rescheduling multiple times or beyond a year from the original date. I respect and value your time, and I ask that you do the same for mine.

Can transfer my appointment to someone else?

Appointments and deposits are nontransferable. I will approve all projects before they are scheduled. All new clients must fill out an online consultation form to request an appointment. If something comes up and you would like to reschedule, please contact me.

I Booked an appointment, but I now want something completely different than what I said I wanted when booking the appointment – is that ok?

The artist must approve each project before booking. Your appointment and deposit are only for the project that the artist has agreed to at the time of booking. If you later decide that you would like to cancel the initial project, and would instead like something very different than what was agreed upon at the time of booking, you will risk forfeiting your nonrefundable deposit unless the artist approves of the new project. The artist spends time preparing materials specifically for your project prior to your appointment, so please do not wait until the day of your appointment to let us know that you have changed your mind. Please contact us as soon as possible to let us know what you have in mind and we can discuss whether or not Pony is the right artist for the new project.

How much is a tattoo? What is YOUR rate?

Rates may vary depending on size, detail, number of sessions, etc. Please submit an inquiry for more information.

When can I expect a response?

Due to the time it takes to adequately review and respond to each inquiry, I am not able to respond to all inquiries immediately. I can only respond to serious inquiries regarding projects that are consistent with the my style. If your project is selected, you will receive a response typically within a week. If you do not receive a response, then your project was not selected but I sincerely appreciate for your interest. Thank you for your patience and understanding. *Please be sure to provide your correct email address on the consultation form or I will be unable to send a response.*

I don’t like email – Can I call or stop by?

At the moment I work by appointments only. An appointment is required to enter the studio. When the artists are at the studio, they are typically either preparing for or working with a client - this means they are not able to take phone calls and are not available for walk-in consultations. Please be respectful of other clients by not interrupting their session to chat with the artist. To uphold excellent customer service, email is the preferred method of communication. To request an appointment, please visit the online consultation page.

Can I come in for a consultation?

Due to the overwhelming amount of requests we receive, consultations are via email only. Through years of experience, I have found that the best way to communicate and have a productive consultation is via email. This keeps everything in writing, which helps keep everyone on the same page throughout the booking process, and you may easily reach me at any time via email with any questions or concerns.

Where are you located?

Toronto, ON, Canada.

I’m on the waiting list - How long is the wait?

We are unable to give wait time estimates. Pony is typically booked for a few months; however, it is very possible to get in sooner if there is a cancellation, especially if you have a flexible schedule and are able to come in on short notice. Thank you for your patience!

What is the parking situation?

There is parking at the end of Merchant Ln, street parking on Sterling Rd, and parking on Bloor and Dundas.

Do I have to tip the artist? How much do people usually tip?

Tipping is optional but always appreciated. If you are unsure how much to tip, 10-20% is typically standard for a personal service, but it can be whatever you feel comfortable with.

PSA: Please be aware of imposters

My email addresses and social media handles do not have numbers, missing letters or extra letters.

I do not randomly reach out to people on social media asking if they want to book an appointment. I also do not ask clients to etransfer someone else with a different name. If someone contacts you on social media and asks you for money, it is an imposter. Do not give them money or personal info.

Also, if you receive an email that appears to be from me but is from an email address with numbers, missing letters or extra letters, it is an imposter.